FAQ

Where can I purchase the ISIC?
You can purchase your card online or in one of our many issuing offices worldwide.
Search for your local issuing office online. Please remember to take along all the necessary documents needed for your card to prove your student status and identity, as well as a recent passport photograph of yourself
I am enrolled but have been granted leave of absence. Can I get the ISIC?
Yes! As long as you are enrolled you have the student status which is the precondition to get your ISIC.
I am a student at an university abroad. Can I get the ISIC in Germany?
Yes, but please make sure you provide all necessary document in German or English.
I am a Ph.D. student. Can I get the ISIC?
Yes! As long as you are enrolled as a full-time student at university you can get the ISIC.
I am a trainee teacher/, am I entitled to receive an ISIC?
Yes, the traineeship is part of the two-phase academic education.
I am doing a social year and would like to apply for the ISIC - am I entitled?
No, because it is not a vocational training, which ends with a recognized degree.
I am a student at a language school. Can I get an ISIC?
No, sorry! Since the langange school is no official secondary/ tertiary education or anything comparable.
Is there an age limit for the ISIC?
No! Students at a mimimum age of 12 year can get the ISIC.
How long does it take to get an ISIC in a issuing office?
Generally the card will be issued right away. For detailed conditions please ask your issuing office.
Do I need a biometric photo?
No, this is not necessary. Just provide a passport photo or a colour photo in passport quality.
Can I renew my card?
A renewal of the ISIC card is normally not possible. When the card is expired, you have to apply for a new one. It might be possible to renew your card at the same issuing office where you've purchased the ISIC in the first place though.
I lost my card, what should I do?
Generally, ISIC cards are non-refundable and non-transferable so you will need to purchase 10 € (+ 1,50 € for shipping) for a new card. Please notice that only cards, that had been purchased in Germany in the first place, can be replaced.
When can I purchase the new ISIC?
You can purchase the card whenever you like. You just need a valid proof of student status. After issuance the ISIC is valid for 1 year.
What is the ISIC app?
With the ISIC app you discover thousands of ISIC discounts on your smartphone. With the virtual student id you can verify your student status and redeem offers instantly.

ISIC App: Why am I not able to sign-up?
There can be several reasons why you may not be able sign up:

- The ISIC central office has not received your card details yet and therefore your card has not been activated yet for online use
- Your ISIC serial number has been incorrectly inserted
- Your name on the card has been incorrectly inserted
- Your card has expired

- Check your card has been activated for online use by following this link: https://activate.isic.org/activation/
- Double check you have inserted the right card credentials.
- If you are still incurring problems, please contact info@isic.org

ISIC App: Why have I not received the activation email?
There can be several reasons why you did not receive an activation email:

- There was a typo in the email address when you registered on the app
- The automated activation email message was caught by your spam filter
- Your email provider might have blocked the automated email message


Here’s what you can do:

- Check your spam or junk mail folder for an email from info@isic.org
- Add info@isic.org to your email contacts or approved senders list
- If you are still incurring problems, please contact info@isic.org

ISIC App: I cannot log-in to the app, what can I do?
There can be several reasons why you can’t log in to the ISIC global App

- You have tried you log-in with incorrect details
- There is a problem with your account
- You are using an ISIC profile that is not accepted

Here’s what you can do:
- Ensure you have created an ISIC global App profile (See sign-up instructions within the ISIC global App)
- If you are still incurring problems, please contact info@isic.org

ISIC App: Which mobile devices are compatible with the app?
Currently the following devices are supported:

- Android smartphones
Android OS 4.4 and higher

- iPhones
IOS 8.0 and higher

For those users that do not have the above mobile devices please visit the mobile website https://m.isic.org.

ISIC App: Can I upload or change my photo in the app?
When we don’t have a photo on file, you can upload a photo to your virtual ID via the App. Go via the menu to your profile screen and upload an image for use on your virtual ID. Please ensure you upload a passport style, headshot photo.

It is possible to change your photo in the ISIC global app. You can request to have your photo removed at info@isic.org by providing your card number and reason for photo removal. After we have removed your photo you can upload a new photo to your virtual card.

Your photo can be removed by the ISIC global office if your profile image doesn’t include your likeness or is not headshot photo.